Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time
An expert in corporate communication shows readers how to make the most of their conversations by communicating clearly and forcefully, offering helpful advice on how to overcome barriers to meaningful conversation, confront tough issues, inspire followers, and leverage new skills for frictionless debate. 100,000 first printing.Susan Scott believes that interpersonal difficulties–at work and at home–are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners “one conversation at a time.” Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she’s developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she’s fashioned to confront and resolve issues “that stand between you and success,” Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. –Howard Rothman
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